PRIVACY POLICY

Watch Republic SA is committed to protecting your personal information and ensuring your privacy is handled with care. This policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Identification for collection (if required)

1.2 Payment Information

  • Payment details processed securely through third-party payment gateways such as PayFast or Shopify Payments

  • We do not store full credit or debit card details

1.3 Technical & Usage Data

  • IP address

  • Device information

  • Browser type

  • Website activity and pages viewed

  • Cookies and tracking technologies

1.4 Order & Customer Support Information

  • Order history

  • Queries and communication with customer support

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver orders

  • To manage payments, refunds, and returns

  • To verify your identity for collections

  • To provide customer support

  • To improve our website and shopping experience

  • To send order updates, promotional content, or important notices

  • To detect and prevent fraud or security breaches

Marketing emails or SMS messages are sent only with your consent, and you can unsubscribe at any time.

3. Sharing of Information

We do not sell your personal data.

We may share information with trusted service providers only when necessary, including:

  • Payment processors (PayFast, Shopify Payments, etc.)

  • Courier and delivery companies

  • IT service providers and website hosts

  • Fraud prevention and security partners

All third-party partners are required to comply with data protection regulations and handle your information securely.

4. Data Security

Watch Republic SA uses industry-standard security measures to protect your information from:

  • Unauthorised access

  • Loss or theft

  • Misuse or alteration

Payment transactions are encrypted and processed through secure, PCI-compliant gateways.

5. Data Retention

We retain customer data only for as long as necessary to:

  • Fulfill orders

  • Meet legal, accounting, or tax requirements

  • Provide after-sales support and warranty claims

After the retention period, data is securely deleted or anonymised.

6. Cookies & Tracking

Our website uses cookies to:

  • Improve site functionality

  • Enhance user experience

  • Analyse traffic and browsing behaviour

  • Personalise marketing content

You may disable cookies through your browser settings, but some website features may not function correctly.

7. Your Rights

Depending on South African POPIA regulations, you have the right to:

  • Access your personal data

  • Request correction of inaccurate or outdated information

  • Request deletion of your data where legally permissible

  • Opt-out of marketing communications

  • Withdraw consent for data processing

Requests can be submitted via our customer support team.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage customers to review their policies.

9. Changes to This Policy

Watch Republic SA may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

For questions, data requests, or privacy-related concerns, please contact:
Watch Republic SA – Customer Support